Privacy, Transparency & Grievance Redressal
9to5 Workspace is committed to protecting the privacy of members, visitors, and corporate clients in accordance with applicable requirements under India's Digital Personal Data Protection Act, 2023 (DPDP) and relevant IT rules.
Legal Notice & Ongoing Compliance
This document outlines our operational data practices and grievance channels. As India's Digital Personal Data Protection Act rules are notified and operationalized, this policy will be periodically reviewed and updated by qualified legal counsel.
1. Information Collected Through Forms
We collect only the personal information strictly necessary to service your enquiries and bookings:
- Tour Requests: Full name, mobile number (for WhatsApp/call coordination), preferred date/time, and space interest.
- Corporate Enquiries: Company name, contact person, work email, phone number, team size, and facility requirements.
- Seat Bookings: User account credentials (via Firebase Auth), workspace choice, date/slot, and transaction references via Razorpay.
- Grievance Records: Contact details, nature of concern, and communication logs.
We do not collect sensitive biometric data, banking PINs, or unnecessary background information.
2. Purpose & Lawful Processing
Your personal information is processed exclusively for:
- Scheduling and conducting guided tours at The Banyan or The Olive.
- Generating commercial proposals and GST tax invoices for corporate clients.
- Managing active desk and conference room reservations.
- Communicating critical operational updates (e.g. holiday hours, facility notices).
Optional marketing updates require separate explicit consent and can be opted out of at any time without affecting your workspace access.
3. Data Retention & Your Rights
In compliance with fair processing principles:
- Right to Access & Rectification: You may request a summary of the data we hold or ask to correct inaccurate details.
- Right to Erasure: Prospective visitors who do not proceed to a membership may request prompt deletion of their contact details.
- Financial Records: Transaction logs and tax invoices are retained for the statutory period mandated under Indian tax law.
- Consent Withdrawal: You may withdraw consent for promotional messages at any time using the grievance form below or by replying "STOP" on WhatsApp.
4. Grievance Officer & Contact Matrix
If you have concerns regarding data handling, consent, or service standards, you may contact our designated grievance desk:
Designation: Grievance Officer, 9to5 Workspace
Role: Operations & Data Protection Contact
Email: info.9to5workspace@gmail.com
Phone: +91 88003 37608
Registered Facility: 86, National Park, Lajpat Nagar, New Delhi 110024
Our team acknowledges grievances within 48 business hours and works toward resolution in accordance with statutory guidelines.